Frequently Asked Question
When can I expect my order?
All Orders Ship to the United States are processed within 1–3 business days (Monday to Friday). Transit time takes an additional 4–8 business days (Monday to Friday). Estimated total delivery time is 5–11 business days.
The expected delivery time has passed, where is my order?
orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. If you have not received anything 3 days after the expected delivery time, please contact us.
I am not satisfied with my order. What should I do?
If you are not satisfied with your order? We are very sorry and would like to hear what we can do to satisfy you. Send an email to info@realsabai.com and we will solve it as soon as possible!
Can I change or cancel my order?
- Orders may be canceled before shipment for a full refund
- Once shipped, cancellations are not possible. You must follow the return process outlined above.
What if I am not at home when the delivery person comes to deliver my package?
If your package does not need to be signed for, the delivery person may leave your package in the letterbox. Does the package not fit through the letterbox? Then the delivery person will try to deliver your package to your neighbors. If this is also not possible, then the delivery person will take the package back to the depot and try to deliver it again the next delivery day.
I have entered an incorrect address, can you correct this?
If you have entered an incorrect address, Yes we can correct it if the order has not been ship. We cannot change addresses once the order has been ship. Out from our warehouse.
My package has been delivered, but I have not received anything. What now?
We kindly ask you to first ask your direct neighbors if they have received a package or card. Also check the mailboxes. Has your package not yet surfaced? Then contact info@realsabai.com as soon as possible so that we can help you and start an extensive investigation.
Our Contact Information
If you need assistance or have any questions, feel free to reach to us:
Store Name: Real Sabai
Store Address: 4595 Broadmoor Ave SE, Grand Rapids Michigan 49512, United States
Customer Service Phone number: +16164071372
Customer Support Email: info@realsabai.com
Customer Service Hours: Monday – Friday: 08:00 AM – 10:00 PM (ET)
We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.