Shipping policy

Shipping Policy

At Real Sabai, we are dedicated to ensuring a superb shopping experience for all our customers. Part of this commitment includes providing clear, straightforward shipping policies that promote transparency and confidence when placing orders.

Shipping Locations

This shipping policy is applicable to orders shipped within United States. We are pleased to offer free shipping on all orders within these regions, making shopping with us both convenient and cost-effective.

Delivery Times

To help you plan your purchases, please review the estimated delivery times for all packages:

  • Order cutoff time:  10:00 PM Eastern Standard Time (New York). Orders placed after this time will be processed the next business day, which may add an
    extra day to your delivery estimate.
  • Order handling time: 1–3 business days (Monday to Friday). Once your order is processed, it will be shipped via one of our trusted carriers.
  • Transit time: 4–8 business days (Monday to Friday)
  • Estimated delivery time: 5-11 business days

Carrier Services

We partner with the following reliable carriers to deliver orders within
United States:  USPS, UPS, and DHL. This helps us ensure that your package arrives safely and on time.

Shipping Costs

  • Free Shipping: All orders within United States qualify for free shipping, with no minimum order requirement.
  • Paid Shipping (if applicable): For destinations outside our freeshipping zones, shipping costs will be calculated and displayed at
    checkout.


Delivery Issues

If you experience any issues with your delivery, such as delays or lost
packages, please contact our customer service team immediately. We are here
to assist you and will work diligently to ensure your order arrives safely and
promptly.

Scenario: I received a damaged or defective product. What should I do?

  • Contact us within 48 hours of receiving your order. Please include clear photos of the damage or defect. We will review the case and offer a replacement or a full refund, covering all return costs.

Scenario:  What to do if an item is missing?

  • Contact us within 48 hours of receiving your order. Please include clear photos or video of the order you receive. We will review the case and offer a replacement or a full refund to your order.

 


Tracking Your Order

Once your order has been shipped, you will receive an email notification
containing a tracking number. You can monitor your package’s journey on our
Order Tracking Page.


Questions?

If you have any queries, please visit our FAQs page or contact our customer service team for assistance.

 

Our contact information

Store Name: Real Sabai

Store Address:  4595 Broadmoor Ave SE, Grand Rapids Michigan 49512, United States

Customer Service Phone number: +16164071372

Customer Support Email: info@realsabai.com

Customer Service Hours: Monday – Friday: 08:00 AM – 10:00 PM (ET)

We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.

Free shipping

Enjoy FREE Tracked Shipping on all orders!

Customer Support

Here when you need us — Monday to Friday, 8:00 AM – 10:00 PM (ET).

Secure payment

Safe and secure checkout with all major cards.