Privacy policy

Real Sabai

Last updated: May 28, 2026

Real Sabai operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Real Sabai is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details: Your name, address, billing address, shipping address, phone number, and email address.
• Financial information (Sensitive Personal Information): Credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Note: Payment card data is classified as Sensitive Personal Information (SPI) under California law (CPRA). See Section 3a for details on how we handle SPI.
• Account information: Your username, password, security questions, preferences and settings.
• Transaction information: The items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us: Information you include in communications with us, for example, when sending a customer support inquiry.
• Device information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information: Information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services: From your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers: When we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From partners or other third parties: From our partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including to process payments, fulfill orders, remember your preferences, send account notifications, process purchases and returns, manage your account, arrange shipping, enable product reviews, and create a customized shopping experience including product recommendations.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email, text message or postal mail, and to show you online advertisements including based on items you previously purchased or added to your cart. You may opt out of marketing communications at any time (see Section 8).
• Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate fraudulent, illegal, or malicious activity, and protect our services and users.
• Communicating with You: We use your personal information to provide customer support and to maintain our business relationship with you.
• Legal Reasons: We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement, and to enforce or investigate potential violations of our terms or policies.

3a. Sensitive Personal Information (SPI) — California Residents (CPRA)

Under the California Privacy Rights Act (CPRA), certain data categories are classified as Sensitive Personal Information (SPI). We collect the following SPI: financial account and payment card information. We use SPI solely for the purpose of processing your transactions and fulfilling your orders. We do not use SPI to infer characteristics about you, and we do not sell or share SPI. Payment processing is handled securely in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements through our payment processor.

California residents have the right to request that we limit the use and disclosure of their SPI to what is necessary to perform the Services. To exercise this right, please see Section 8 (Your Rights and Choices) or contact us using the details in Section 12.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:

• Service Providers: With Shopify, vendors and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• Business and Marketing Partners: To provide marketing services and advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity. Our business and marketing partners will use your information in accordance with their own privacy notices. You may have the right to opt out of targeted advertising — see Section 8.
• At Your Direction: When you direct, request, or consent to disclosure of certain information to third parties, such as to ship your products or through social media integrations.
• Affiliates: With our affiliates or within our corporate group.
• Business Transactions and Legal Obligations: In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service, and to protect or defend our rights and the rights of our users.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights at the Shopify Privacy Portal.

6. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you share on third-party social networking platforms may also be viewable by other users without limitation as to its use. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

7. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out in Section 12 to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

8. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may request access to personal information that we hold about you.
• Right to Delete: You may request that we delete personal information we maintain about you.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of Sale or Sharing / Targeted Advertising: You may have the right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising." You can exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website, or by contacting us directly. We also honor the Global Privacy Control (GPC) opt-out preference signal. Other "Do Not Track" browser signals are not recognized.
• California Shine the Light (Cal. Civ. Code § 1798.83): California residents may request a list of third parties to whom we disclosed personal information for direct marketing purposes during the prior calendar year, pursuant to California Civil Code § 1798.83 ("Shine the Light" law). To exercise this right, please contact us using the details in Section 12.
• Right to Limit Use of Sensitive Personal Information (California CPRA): California residents may request that we limit the use and disclosure of their Sensitive Personal Information to purposes necessary to perform the Services. See Section 3a for details on what SPI we collect.
• Managing Communication Preferences: You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails about your account or orders.
• For more information about opted out of sharing personal data check out: Your privacy choices

Response Timeframes

We will respond to verifiable consumer rights requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the extension and the reason for it within the initial 45-day period. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

Authorized Agents

You may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with you.

Appeals Process

If we decline to take action in response to your privacy rights request, you may appeal our decision by contacting us at info@realsabai.com with the subject line "Privacy Rights Appeal." We will review your appeal and respond within 60 days. If your appeal is denied, you may have the right to lodge a complaint with your state's data protection or consumer protection authority.

State-Specific Rights

Residents of the following states have additional or equivalent rights under their respective state privacy laws, including the rights described above:

• California: California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA)
• Colorado: Colorado Privacy Act (CPA) — including the right to opt out via a universal opt-out mechanism
• Virginia: Virginia Consumer Data Protection Act (VCDPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)
• Oregon: Oregon Consumer Privacy Act (OCPA)
• Montana: Montana Consumer Data Privacy Act (MCDPA)

We will not discriminate against you for exercising any of these rights. To exercise any right, please contact us using the details in Section 12.

9. Security, Retention, and Payment Data

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

Payment card information is processed securely in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements through our authorized payment processor. We do not store full payment card numbers on our systems.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, to provide you with the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies. As a general guideline:

• Account and transaction data: retained for the duration of the account relationship and up to 7 years after closure for legal and tax compliance purposes.
• Marketing data: retained until you opt out or request deletion.
• Device and usage data: typically retained for up to 24 months.
• Customer support communications: retained for up to 3 years.

10. Complaints

If you have complaints about how we process your personal information, please contact us using the details in Section 12. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection or consumer protection authority.

11. International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

13. Contact Us

Questions about this Privacy Policy or requests to exercise your rights should be sent to us at:

• Store Name: Real Sabai
• Store Address: 4595 Broadmoor Ave SE, Grand Rapids, Michigan 49512, United States
• Customer Service Phone:  +16164071372
• Customer Support Email: info@realsabai.com
• Customer Service Hours: Monday – Friday: 08:00 AM – 10:00 PM (ET)

We will respond to your email within 24 hours (Monday–Friday). Messages received on weekends will be answered the following Monday.